FLAC is an independent, voluntary organisation that helps people to understand and access their legal rights. Our aim is to promote equal access to justice.  FLAC offers some basic legal assistance for free and in confidence primarily for those that cannot afford legal advice, as well as campaigning on some priority areas of law.

Telephone Information & Referral Line

FLAC runs a Telephone Information and Referral Line offering basic legal information. The information line team provide basic legal information only, and cannot give legal advice over the phone. In some cases, you may be referred to another voluntary body or state service.

What is a FLAC phone advice appointment?

A FLAC phone advice appointment is a free and confidential appointment in which a volunteer lawyer may provide you with the following:

• First stop assistance
• Basic legal information
• Advice (such as the next steps you need to take)
• Referral (to another appropriate and relevant service)

How do I make an appointment?

A FLAC phone advice appointment may be made by an Information Officer from a Citizens Information Centre  or other partner organisation. 

• You can contact or visit your local Citizen Information Centre (CIC). Find your local centre: https://centres.citizensinformation.ie/ 
• A CIS Information Officer will discuss your query with you. If the query cannot be answered with information, you meet the criteria outlined above and an appointment is available, they will arrange it for you

What happens during a FLAC phone advice appointment?

• A FLAC volunteer lawyer will speak to you for between 15-20 minutes
• They may ask you questions about your legal situation
• They may provide you with some basic legal advice
• If your situation is complex and you need ongoing legal advice, you may be advised to go to a private solicitor
• If you are eligible for state support in the form of legal aid,  you may be referred to the Legal Aid Board.